Cancellation Policy

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Cancellation Policy

At LEAFE'S, we value our time and commitment to providing quality services. To ensure fairness and efficiency, we have established the following cancellation policy:


1. Standard Appointments:


  • Cancellations or rescheduling requests must be made at least 3 full working days before the scheduled appointment.


  • If less than 3 full working days' notice is given or the appointment is missed (no-show), 100% of the service fee will be charged.


2. Remote Support Appointments:


  • Cancellations for remote support must be made at least 3 full working days before the scheduled session.


  • If less than 3 full working days' notice is given or the session cannot be completed due to client unavailability, 100% of the service fee will be charged.


This policy allows us to maintain availability for all clients and uphold our commitment to quality service.


To cancel or reschedule, please contact us as soon as possible.


Thank you for your understanding and cooperation.

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We acknowledge the traditional custodians of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders past and present.

We are dedicated to being effective advocates for people with disabilities, striving to eliminate discrimination in all its forms. We recognise the diverse challenges faced by those at the intersection of multiple systems of discrimination. Together, we commit to creating a more accessible and equitable environment for all.

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Get in Touch with Leafe's

Want to know more about our NDIS supports or how we can work alongside you? Book a time below and we’ll be in touch for a friendly chat.